Help and Support

More information to help you get the most out of using Pennybox at home with your family.

Frequently Asked Questions

Read answers to some of our most commonly asked questions.

General stuff

With Pennybox, kids earn money at home and learn to manage their own finances in a practical, fun, and social way. Pennybox is an app that teaches kids how to earn, save, and spend money.

There's no minimum age to use Pennybox.

For younger children, the app can be used on shared devices at home in a safe environment controlled by parents. If you believe your child is using Pennybox without your consent, you should delete the app from their devices and contact us at hello@pennybox.com.

We aim to empower kids to be money-savvy and learn about important personal financial concepts and good financial behaviour.

We do this by turning everyday activities into jobs or tasks, and teaching them how to manage their earnings in a fun, practical, and social way.

Through using the app, kids can find work to do around the house, pitch an action or task to their parents, and collect money when the task is completed. By practically going through this process on a daily basis, kids build good financial behaviour and learn real-life financial concepts of financial goal setting, budgeting, and earning money.

Yes, you can still use Pennybox. However, if you have other kids you want to add in a different family on Pennybox, you will need to register a new username and add other kids to this new family.

At this stage, Pennybox only supports one Pennybox family per username.

Not at all.

Pennybox is a free application for parents and children.

Nope. Not at all.

No bank details are required to use Pennybox. Pennybox has its own ‘My Wallet’ function for kids and parents to keep track of money being earned and spent.

Using Pennybox

It’s simple.

Just download the app for free from when it’s available and we’ll step you through the process inside the app.

A Pennybox Family is the linked account between parents and children, which enables money flows between the family. This also allows parents to always be up-to-date with what their children are doing to earn pocket money.

Allowing Pennybox to access your camera makes it easy and convenient for you to upload photos for things such as your user avatar, or task photos, straight from your phone or tablet device.

When a child completes a task, they earn money. This money is shown in the app under the section titled “My Wallet”. Children can ‘cash out’ when they earn money.

This process is done in real life, outside of the app; when they ask you for their Pennybox funds, money is deducted from their account. The same is true if you ‘redeem’ money (say for something you might buy for your kids when you are shopping). Parents can deduct money from their child’s wallet to hold them accountable for things they want to buy.

Absolutely. Children's privacy and online safety is very important to us. We actively take action to protect all our users and their data.

Please review our Privacy Policy, and contact us at hello@pennybox.com if you have additional questions.

Still got questions?

No problems. Send us a message below with your question and we'll get back to you as quickly as possible!




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